Notifications & Email
Reach the right people, the right way
Multi-channel notification platform — in-app, email, push, and SMS — with per-user preferences by category, quiet hours, over 40 managed email templates, and a delivery queue for admin monitoring.
How it works
Notifications are how PulsePlant keeps everyone aligned without anyone drowning. Each user controls their own preferences by channel and category — in-app, email, push, SMS — and sets quiet hours so routine notifications don't wake anyone up. Urgent categories bypass quiet hours by design.
Over 40 email templates cover every operational module. Admins can edit subject, body, and merge fields; preview templates with sample data; and test-send to themselves before publishing changes. A dedicated delivery queue and status dashboard let admins monitor sends, retries, and failures across every channel.
Plant Notifications is a shared inbox for issues flagged from work orders — a parallel surface alongside each user's personal inbox. Both run on the same engine, but Plant Notifications is plant-wide visibility for operations and supervision.
What you get
Four channels
In-app, email, push, and SMS with per-user opt-in and opt-out at the channel and category level.
Quiet hours
Suppress non-urgent notifications during off-hours; urgent categories bypass the block.
40+ email templates
Managed templates for every module with admin-editable subject, body, and merge fields.
Test-send preview
Preview with sample data and test-send to yourself before publishing template changes.
Delivery queue monitoring
Admin dashboard shows pending, sent, failed, and retried deliveries across every channel.
Personal vs. plant inbox
Personal notifications and plant-wide flagged issues on parallel surfaces, same engine.
Common ways it's used
Other parts of Administration
Personal Dashboards
Your home screen, tuned to your work
Widget-based personal dashboards with role-based defaults, drag-and-drop reordering, size control, and permission-aware widget catalog. Every user gets a home screen that matches their day.
Events & Audit Log
Every action, timestamped, attributed
An immutable audit trail for every meaningful action across the system. Timeline and list views, 11 event categories, field-level diffs on every change, and a search that spans years of history.
Optional Modules
Opt in when you need them, off by default
Flag-controlled optional modules that expand PulsePlant for specific customer needs — work order requisitions, custom T&Cs, buyer assignment, TAR management, approval email delay. Zero impact when off.
See Notifications & Email in action
Book a walkthrough with the team. We'll show you how it fits the rest of your workflow.